Catalog
Instructor led
Added:08/20/2024 3:12 PM
No matter what your role in an organization is, you will not be successful if you cannot work well with others. Whether your customers are internal or external, you must be able to communicate effectively and resolve conflict to achieve and exceed your goals.
This full-day course will teach you how to build successful and productive work relationships through effective communication and conflict-resolution skills.
Who Should Attend
Anyone who would like to build better business relationships to maximize their job performance
Learning Objectives
At the end of this course, participants will be able to:Describe the importance of communication skills in building effective work relationshipsIdentify ways to improve effectiveness in sending messagesDevelop “I-statements” to foster mutual respectConfirm understanding through paraphrasingUse effective questioning techniquesList strategies to help manage their conflict triggersRecognize their personal patterns of behavior in conflictRespond to conflict situations with tact and diplomacyExplain how to use a 5 step process to resolve conflictIdentify strategies for handling difficult responses when dealing with conflictApply the process for resolving conflict to a situation they are facing at work
This full-day course will teach you how to build successful and productive work relationships through effective communication and conflict-resolution skills.
Who Should Attend
Anyone who would like to build better business relationships to maximize their job performance
Learning Objectives
At the end of this course, participants will be able to:Describe the importance of communication skills in building effective work relationshipsIdentify ways to improve effectiveness in sending messagesDevelop “I-statements” to foster mutual respectConfirm understanding through paraphrasingUse effective questioning techniquesList strategies to help manage their conflict triggersRecognize their personal patterns of behavior in conflictRespond to conflict situations with tact and diplomacyExplain how to use a 5 step process to resolve conflictIdentify strategies for handling difficult responses when dealing with conflictApply the process for resolving conflict to a situation they are facing at work
Credits awarded per Session. See individual Sessions for further details.
Credits awarded
Type
Name
Sub type
Value
Certificate awarded
Already successfully completed: re-enrollment available!
About this item
No matter what your role in an organization is, you will not be successful if you cannot work well with others. Whether your customers are internal or external, you must be able to communicate effectively and resolve conflict to achieve and exceed your goals.
This full-day course will teach you how to build successful and productive work relationships through effective communication and conflict-resolution skills.
Who Should Attend
Anyone who would like to build better business relationships to maximize their job performance
Learning Objectives
At the end of this course, participants will be able to:
- Describe the importance of communication skills in building effective work relationships
- Identify ways to improve effectiveness in sending messages
- Develop “I-statements” to foster mutual respect
- Confirm understanding through paraphrasing
- Use effective questioning techniques
- List strategies to help manage their conflict triggers
- Recognize their personal patterns of behavior in conflict
- Respond to conflict situations with tact and diplomacy
- Explain how to use a 5 step process to resolve conflict
- Identify strategies for handling difficult responses when dealing with conflict
- Apply the process for resolving conflict to a situation they are facing at work
Course/Activity Information
Pricing:
$309.00 Member Volume Discount (3+)
$349.00 Member
$379.00 Non-Member Volume Discount (3+)
$419.00 Non-Member
$309.00 Member Volume Discount (3+)
$349.00 Member
$379.00 Non-Member Volume Discount (3+)
$419.00 Non-Member
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