Overview:

Listening is one of the most important ways to ensure effective communication, yet it gets the least focus in a workplace. Listening plays a vital role in any collaborative environment because being able to listen well helps you understand other peoples’ perspectives. In this course, you’ll learn how to adopt some established best practices for more-focused and committed listening. You'll discover how to develop active listening skills and how to build trust with the power of attention and listening. You’ll also learn to recognize the types of listening that help you better understand the messages you receive in different situations.

Learning Objectives:

• discover the key concepts covered in this course
• identify best practices for more focused and committed listening
• recognize methods for active listening
• Knowledge Check: Reviewing Your Skills in Listening Best Practices
• recognize strategies to build trust through listening
• recognize the types of listening that help you better understand the messages you receive in various situations
• Knowledge Check: Assessing Your Skills in Using Types of Listening
• reflect on what you've learned

Designed for:

All employees

Expected Duration:

24 Minutes

Learn more

• Contact:
  Catapult Learning Team