Catalog
To keep our stress levels in check, we need to empathize and leverage techniques to defuse the anger or challenge caused by difficult people or circumstances. How much time have you spent trying to understand why a teammate is consistently late on deliverables, seems unwilling to engage during meetings, or appears outright hostile to ideas and collaboration? Learn how your attitudes impact the interactions you have with others.
This course will give you creative ways to establish rapport, build relationships, and reduce tension. You will understand techniques for managing and dealing with anger and conflict and handling situations in person and online with remote colleagues and customers. With an engaging, practice-based approach to how to deal with difficult people, you will have an opportunity to apply the concepts in a risk-free environment.
Who Should Attend
Managers, supervisors, team leaders, and employees
Learning Objectives
At the end of this course, participants will be able to:Learn methods for de-escalating difficult situations and resolving conflict effectivelyBuild rapport and develop genuine relationshipsLearn the benefits of confrontationEvaluation how to get to the heart of the problemDeal with people’s anger in a constructive wayPractice expressing yourself when dealing with a difficult personCreate and action plan to handling a difficult situationDevelop creative ways to establish rapport and build relationships
About this item
Chronic stress impacts your team and how they may interact with each other and with customers.
To keep our stress levels in check, we need to empathize and leverage techniques to defuse the anger or challenge caused by difficult people or circumstances. How much time have you spent trying to understand why a teammate is consistently late on deliverables, seems unwilling to engage during meetings, or appears outright hostile to ideas and collaboration? Learn how your attitudes impact the interactions you have with others.
This course will give you creative ways to establish rapport, build relationships, and reduce tension. You will understand techniques for managing and dealing with anger and conflict and handling situations in person and online with remote colleagues and customers. With an engaging, practice-based approach to how to deal with difficult people, you will have an opportunity to apply the concepts in a risk-free environment.
Who Should Attend
Managers, supervisors, team leaders, and employees
Learning Objectives
At the end of this course, participants will be able to:
- Learn methods for de-escalating difficult situations and resolving conflict effectively
- Build rapport and develop genuine relationships
- Learn the benefits of confrontation
- Evaluation how to get to the heart of the problem
- Deal with people’s anger in a constructive way
- Practice expressing yourself when dealing with a difficult person
- Create and action plan to handling a difficult situation
- Develop creative ways to establish rapport and build relationships
Course/Activity Information
$219.00 Member Volume Discount (3+)
$249.00 Member
$269.00 Non-Member Volume Discount (3+)
$289.00 Non-Member