Participants will learn about how to use effective feedback to improve productivity, performance, and working relationships. The module begins with defining feedback and its role in effective management, and then provides strategies for delivering improvement feedback and reinforcement feedback. Finally, participants will learn how to deal with employees’ challenging responses to feedback.

Who Should Attend

All managers: new/experienced and first-line/middle/senior

Learning Objectives

At the end of this course participants will be able to:

• Define feedback and its role in effective management
• Use effective strategies to deliver improvement feedback
• Use effective strategies to deliver reinforcement feedback
• Manage employees’ challenging responses to feedback

This course is part of Advanced Management I: The Relational Leader (TRL) Certificate Program.

• Contact:
  Catapult Learning Team