With the right mix of skills, knowledge, and confidence, supervisors can be the key drivers for improving performance and productivity and creating a positive and safe work environment.

This interactive 6-module course offers supervisors a solid foundation to excel in their new roles. Participants will gain new insights and strategies for building trust and credibility, communicating effectively, delegating tasks, managing conflict, and motivating their teams. Through self-assessment, lively discussions, small-group breakout exercises, and interactive technology, participants will develop the skills they need to successfully lead their teams to maximize productivity.

Who Should Attend

Supervisors and Managers with less than one year of experience or no prior management training

Learning Objectives

At the end of this course participants will be able to:

• Learn about traits, behaviors, and expectations of leaders, and put those into practice to maximize their influence and bring out the best in their employees.
• Strategies for establishing trust and credibility and how to enact change in an organization through developing trusting relationships.
• How to choose the right tasks and the right people for delegation and to coach and train employees so they can be assigned more delegated tasks.
• How to effectively communicate with employees and to use active listening skills and direct feedback to help employees grow and develop.
• Learn about the benefits and drawbacks of workplace conflict and how to resolve destructive conflict and use constructive conflict as a catalyst for improvement.
• How motivation works, how it applies to the workplace, and how to use effective strategies to redirect employee motivation toward greater productivity.

Topics

• Effective Supervising
• Establishing Trust & Credibility
• Delegating the Work
• Communicating Effectively
• Managing Conflict
• Motivating Your Employees

• Contact:
  Catapult Learning Team