Gain practical tools to handle conflict with clarity, confidence, and collaboration.

In this 3-hour course, you will acquire essential skills for managing workplace conflict, dealing with difficult people, and navigating toxic work environments. You will learn to identify sources of conflict, recognize your own conflict style, and apply effective resolution strategies. Additionally, the course covers techniques for addressing challenging workplace behaviors, setting, and maintaining professional boundaries, and fostering a positive work environment. 

Who Should Attend:

Managers, Supervisors, Team Leaders, and Professionals

Learning Objectives: 

At the end of this course participants will be able to: 

• Define what conflict is and understand what causes it. 
• Learn how conflict can be constructive vs. destructive. 
• Integrating Emotional Intelligence 
• Identify the five approaches to conflict. 
• Learn and apply the six steps to resolving conflict. 
• Recognize strategies to deal with difficult responses to conflict. 
• Who should attend: 
• Individuals seeking to improve their workplace relationships and communication skills. 
• Emerging leaders looking to advance their careers. 
• Leaders and managers seeking to foster trust when discussing difficult topics. 
• High potential executives, first-line or middle managers who want to develop skills in trust building, holding difficult conversations, and managing conflict situations. 

For those also interested in Mastering Communication Skills, consider taking the full Talk It Out: Communication & Conflict series.

• Contact:
  Catapult Learning Team